SHIPPING AND PAYMENT

Our work schedule

Moscow time (MSK)

Monday 9:00 - 18:00
Tuesday 9:00 - 18:00
Wednesday 9:00 - 18:00
Thursday 9:00 - 18:00
Friday 9:00 - 18:00
Saturday weekend
Sunday weekend
PAYMENT OPTIONS

We accept payments by card on the website and payments to a courier if the products are delivered in Moscow.

 

DELIVERY SERVICES

Our partners are Dostavista and Russian Post.

 

Moscow
Russian Regions & Rest of the World
Rest of the World
DELIVERY PRICE

You will see the total delivery time and price at the final stage of placing an order. Please be advised that the price depends on your region and order weight.

DELIVERY TERMS

After the order leaves the warehouse, we will contact you and tell you the expected delivery date and receipt number by which you will be able to track your order on the delivery service’s website.

TRACK ORDER

Once the order is placed, you will receive an email message with the primary order details.

ORDER HANDOVER

The order handover may require an ID. We deliver orders across Russia and globally, on business days only.

CURRENT PROMOTIONS

When buying from 5 packs of buckwheat tea drink (100 grams or blends), the delivery within the Moscow ring road is free of charge.

 

When buying more than 10 packs of buckwheat tea drink of any kind, we give 1 pack as a gift + free delivery in Moscow.

COURIER DELIVERY OPTIONS

OPTIONS

Moscow and Moscow Oblast (up to 20 minutes from the Moscow Ring Highway).
Business days

Delivery on the next day (provided that you place your order earlier than 4 PM). If you place your order later than 4 PM, it will be delivered on the second day.
Delivery fee: RUB 300
Free delivery in Moscow for 5+ packages ordered
One package free and free delivery for 10+ packages ordered
The customers pay the delivery fee also in case they refuse the order on delivery.

 

RUSSIA-WIDE DELIVERY

Business days

Orders are delivered by Russian Post for 3-14 days.
Delivery fee and time depend on your region (RUB 450 to RUB 1,400) and order weight.

NEIGHBORING COUNTRIES

Ukraine, Belarus, Kazakhstan

Orders are delivered by Russian Post for 3-14 days.
Delivery fee and time depend on your region (₽1400-2000) and order weight.

PICK-UP

Business days

You can retrieve your order by yourself by appointment.
Pick-up address: Pickup. Mytnaya, 74. Danilovsky market. Nature's Own Factory's corner. 8 a.m. - 9 p.m.
No delivery fee.