SHIPPING AND PAYMENT
Our work schedule
Moscow time (MSK)
| Monday | 9:00 - 18:00 |
| Tuesday | 9:00 - 18:00 |
| Wednesday | 9:00 - 18:00 |
| Thursday | 9:00 - 18:00 |
| Friday | 9:00 - 18:00 |
| Saturday | weekend |
| Sunday | weekend |
We accept payments by card on the website and payments to a courier if the products are delivered in Moscow.
Our partners are Dostavista and Russian Post.
You will see the total delivery time and price at the final stage of placing an order. Please be advised that the price depends on your region and order weight.
After the order leaves the warehouse, we will contact you and tell you the expected delivery date and receipt number by which you will be able to track your order on the delivery service’s website.
Once the order is placed, you will receive an email message with the primary order details.
The order handover may require an ID. We deliver orders across Russia and globally, on business days only.
When buying from 5 packs of buckwheat tea drink (100 grams or blends), the delivery within the Moscow ring road is free of charge.
When buying more than 10 packs of buckwheat tea drink of any kind, we give 1 pack as a gift + free delivery in Moscow.
COURIER DELIVERY OPTIONS
Moscow and Moscow Oblast (up to 20 minutes from the Moscow Ring Highway).
Business days
Delivery on the next day (provided that you place your order earlier than 4 PM). If you place your order later than 4 PM, it will be delivered on the second day.
Delivery fee: RUB 300
Free delivery in Moscow for 5+ packages ordered
One package free and free delivery for 10+ packages ordered
The customers pay the delivery fee also in case they refuse the order on delivery.
Business days
Orders are delivered by Russian Post for 3-14 days.
Delivery fee and time depend on your region (RUB 450 to RUB 1,400) and order weight.
Ukraine, Belarus, Kazakhstan
Orders are delivered by Russian Post for 3-14 days.
Delivery fee and time depend on your region (₽1400-2000) and order weight.
Business days
You can retrieve your order by yourself by appointment.
Pick-up address: Pickup. Mytnaya, 74. Danilovsky market. Nature's Own Factory's corner. 8 a.m. - 9 p.m.
No delivery fee.